Shipping & Returns Policy

Introduction

This Shipping & Returns Policy explains how we handle order processing, packaging, shipping, delivery, and after-sales support for commercial boxing equipment orders.

As a B2B supplier, we work primarily with boxing gyms, MMA clubs, fitness centers, distributors, project buyers, and commercial importers. Most of our orders are custom, bulk, or project-based, so shipping arrangements and return conditions are different from standard consumer e-commerce transactions.

By placing an order with us, the buyer acknowledges and accepts the terms outlined in this policy unless otherwise agreed in writing.

1. Order Processin

All orders are processed based on the final quotation, product specifications, customization requirements, quantity, packaging details, and commercial terms confirmed between both parties.

Order processing may include:

  • product confirmation
  • size and specification confirmation
  • branding confirmation
  • packaging confirmation
  • production scheduling
  • shipping arrangement preparation

Production will begin after the order details are confirmed and any required deposit or agreed payment condition has been met.

2. Production Lead Time

Production lead time depends on the type of product, quantity, customization scope, and current factory schedule.

Lead time may vary based on:

  • standard or custom product requirements
  • order quantity
  • OEM / ODM requests
  • packaging requirements
  • mixed-category project orders

Estimated production timing will be confirmed during quotation or order confirmation. Lead times provided before final confirmation should be considered approximate unless otherwise agreed in writing.

3. Shipping Methods

We support international B2B shipping for commercial orders. Shipping methods may include:

  • sea freight
  • air freight
  • rail freight where applicable
  • express courier for samples or small parcels

The most suitable shipping method depends on:

  • product size and weight
  • order quantity
  • destination country
  • delivery timeline
  • budget and trade terms

For large commercial items such as boxing rings, MMA cages, and punching bag support systems, sea freight is often the most practical solution.

4. Shipping Terms

Shipping terms are handled according to the commercial agreement between buyer and seller. Depending on the order, we may support terms such as:

  • EXW
  • FOB
  • CIF
  • other agreed international trade terms

Unless otherwise stated in writing, shipping responsibility, freight charges, insurance, customs clearance, duties, taxes, and local import requirements will follow the agreed Incoterms and final quotation terms.

Buyers are responsible for understanding import regulations and customs requirements in their destination country unless additional services are specifically agreed in writing.

5. Packaging

Products are packed according to the type of product, transport method, and export requirements.

Packaging may include:

  • carton packaging
  • protective wrapping
  • reinforced export packaging
  • palletized packing where necessary
  • custom packaging for OEM / distributor orders

Because many of our products are commercial-use items and some are large or heavy, packaging methods may vary by order.

If the buyer has special packaging requirements, these should be confirmed before production or shipment.

6. Delivery and Transit

Delivery times vary depending on:

  • production lead time
  • shipping method
  • destination
  • customs processing
  • local delivery arrangements

Estimated transit time provided by us or by shipping partners is for reference only and may be affected by factors outside our direct control, including:

  • port congestion
  • customs delay
  • weather conditions
  • carrier schedule changes
  • local logistics issues

We will make reasonable efforts to support shipment coordination and provide shipping information, but we are not responsible for delays caused by third-party carriers, customs authorities, or force majeure events.

7. Inspection Upon Receipt

Buyers are advised to inspect goods as soon as possible after delivery.

Upon receipt, the buyer should check:

  • packaging condition
  • product quantity
  • visible transport damage
  • obvious manufacturing defects
  • missing items

If any visible damage or shortage is found, the buyer should:

  1. document the issue immediately with photos and videos
  2. keep all original packaging where possible
  3. notify us promptly with the relevant order details

Timely reporting helps us review the issue and coordinate a reasonable solution more efficiently.

8. Returns Policy

Because we are a B2B supplier and many products are made to order, customized, or supplied for commercial projects, returns are not handled in the same way as consumer retail purchases.

Standard rule

Returns are not automatically accepted unless:

  • the wrong product was supplied
  • the product has a confirmed manufacturing defect
  • the delivered goods do not match the confirmed order specifications
  • another return arrangement was agreed in writing before shipment

Non-returnable items

The following are generally non-returnable unless there is a confirmed quality issue:

  • custom-made products
  • OEM / ODM products
  • private-label goods
  • branded products
  • products made to buyer specifications
  • bulk commercial orders already produced according to confirmed requirements

If a return is approved, the return terms, shipping responsibility, inspection method, and refund or replacement arrangement will be determined based on the actual case.

9. Damaged, Defective, or Incorrect Items

If the buyer receives goods that are damaged, defective, or materially different from the confirmed order, we ask that the buyer contact us as soon as possible with:

  • order number or reference
  • product name
  • description of the issue
  • clear photos and videos
  • packaging photos where relevant

After review, we may offer a reasonable solution depending on the situation, including:

  • replacement of affected parts or items
  • repair support
  • partial compensation
  • other mutually agreed after-sales arrangements

We reserve the right to review the issue before approving any refund, replacement, or return request.

10. Return Shipping Responsibility

If a return is approved, responsibility for return shipping cost will depend on the reason for the return and the agreed commercial terms.

Examples:

  • if the issue is caused by confirmed supplier error, we will work with the buyer on a reasonable solution
  • if the buyer requests a return for reasons not caused by confirmed supplier fault, return shipping and related costs may be borne by the buyer
  • if the issue involves carrier damage, the resolution may depend on shipping terms, packaging condition, and claim procedures

No goods should be returned without prior written confirmation from us.

11. Refund Policy

As a B2B supplier, refunds are not processed automatically.

Refund arrangements, if applicable, depend on:

  • the nature of the issue
  • product condition
  • customization status
  • whether the order matches the confirmed specification
  • whether the issue is verified after review

If a refund is approved, it may be processed as:

  • full refund
  • partial refund
  • credit toward a replacement order
  • other mutually agreed commercial solution

Refund timing may vary depending on the payment method and case review process.

12. Cancellation Policy

Orders may only be cancelled before production begins, unless otherwise agreed in writing.

If production has already started, especially for:

  • custom products
  • branded products
  • OEM / ODM orders
  • project-based mixed orders

the order may not be cancellable, or cancellation may involve costs for materials, labor, customization, and work already completed.

13. Samples

For sample orders, shipping charges, sample charges, and return arrangements will be confirmed separately.

Samples are generally not returnable unless otherwise agreed in writing or unless there is a confirmed quality problem.

14. Force Majeure

We are not liable for delay, failure, or interruption caused by circumstances beyond reasonable control, including but not limited to:

  • natural disasters
  • war or political disruption
  • port congestion
  • customs restrictions
  • epidemic-related restrictions
  • transport interruption
  • supplier chain disruption
  • government action

In such situations, we will make reasonable efforts to communicate updates and coordinate next steps with the buyer.

15. Contact for Shipping or Return Issues

If you have questions about shipping, delivery, shortages, defects, or return eligibility, please contact our team with your order details.

We recommend including:

  • company name
  • contact person
  • order reference
  • product name
  • issue description
  • supporting photos or videos

Contact options

  • Contact Us
  • Request a Quote
  • Email / WhatsApp support if listed on the website